Ready for controlled Shopify pilots
Turn every return into a chance to keep the revenue. Store credit without a percentage surcharge, your brand on every screen, and benchmark data built into the dashboard. Start with a guided Shopify pilot.
Built for EU hosting and tenant isolation. DPA and hosting evidence are completed before activation.
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What you get, honestly
Store credit should not cost 2.5%.
Retention, untaxedA FIFO-by-expiry ledger with VAT awareness, tenant-scoped idempotency, and bonus issuance built in. Some competitors meter the same feature at 2.5% of credit issued. We do not.
Your brand disappears at the worst moment.
Your brand. Our plumbing.Live preview, brand-kit JSON export, and custom domains with automatic TLS on Growth and up. The default hosted subdomain remains available on every tier.
You have no idea how your return rate compares.
The anonymized moat15 seeded reason codes in every tenant and one shared taxonomy. Percentiles appear only after an opted-in industry bucket reaches 20 tenants; until then the dashboard shows no peer result.
From the shopper’s click to a forecast signal on your dashboard — everything happens in minutes, not in Excel sheets.
On your domain, in your colors. Scans the gift-receipt QR or signs in with an order ID. No Returno brand visible anywhere.
Your ruleset checks order age, fraud score, SKU policy — then offers the right resolution: refund, exchange, bonus store credit, or keep-it.
Returno keeps refund, bonus credit, and label status together. DHL runs directly; Sendcloud adds the carriers, QR, service-point, and pickup methods available on the merchant contract. Manual upload remains the controlled fallback.
The return flows into forecasting and the anomaly inbox. When a SKU peak or reason drift forms, the system pings you — not an account manager.
The shopper sees this
On your domain, in your typography. Zero Returno branding on every tier, including Starter. The shopper picks items, sees the refund preview, moves on.
Pick the items. You'll choose how to resolve them next.
Your ruleset checks order age, fraud score, SKU policy — then offers the right resolution: refund, coupon, store credit with a bonus. The "Smart pick" is whatever your policy tagged, not ours.
FIFO ledger, tracked per tenant, one year to spend.
Keep the item. Code good on your next order.
Card ending 4242 · 3–5 business days.
Kanban for today’s load, returns trend, resolution mix. Every RMA links to the matched rule and an audit entry. No back-and-forth with support.
Platform
Compare return rates through 15 standardized reason codes. Anonymous peer percentiles appear in Analytics only after an opted-in cohort reaches the 20-tenant privacy threshold.
Set up return policies with 21 conditions — item category, order value, customer history, and more. Visual editor for simple rules, advanced mode when you need it. Every return shows which rule applied.
Get alerted when something looks off — sudden volume spikes, unusual refund amounts, reason-category drift, or new-SKU surges. Your team subscribes to the alerts that matter to them.
Track every return from request to resolution. Assign returns to team members, add internal comments, and see the full timeline with every status change and rule that fired.
Invite your team with five roles — owner, admin, ops, finance, and viewer. Sensitive team and configuration changes are recorded in the audit log.
Connect Returno to your stack with scoped API keys, audited credential changes, and a webhook log that shows every delivery attempt.
Our forecasting is not black-box "AI". The method is documented, the confidence band is drawn, the assumptions can be torn apart. 14- and 30-day horizons, per reason and per SKU.
Model v3 · retrains on every kanban close · no external feed
2.2 points of headroom to Q3 — no account manager will flag this for you.
Pricing
Monthly prices. Store credit carries no percentage surcharge.
50 returns included · then €0.50/ea
1 shop, hosted portal, basic rules, DHL labels plus manual fallback, refund tracking and store credit.
300 returns included · then €0.45/ea
Visual rule builder, anomaly alerts, SKU policies, allow/block lists. Everything a growing brand needs.
1,500 returns included · then €0.15/ea
Team RBAC, API keys, multi-shop (up to 5), scheduled exports, benchmarks, custom domains.
Unlimited returns · value-share
Dedicated infra, regional silos, SSO/SAML, custom SLAs. Your own engineering contact.
FAQ
Every tier includes a bucket of returns at a flat monthly price. Starter is 29 EUR/mo with 50 returns, Pro is 89 EUR/mo with 300, Growth is 249 EUR/mo with 1,500. A small per-return overage kicks in only if you exceed your bucket. Store credit is free on every tier — we never charge a percentage on credit you issue.
Creating the workspace is quick; production activation is deliberately gated. Connect Shopify, configure policies, validate a real label and the refund operating procedure, review branding, and publish only when the Launch Center is green.
Yes. Returno runs alongside your existing provider during the transition — there is no hard cutover. Connect your Shopify store, configure your policies, and start routing new returns through Returno while your old provider handles in-flight returns. No data migration needed: we pull order data directly from Shopify.
Returno covers the core Shopify journey natively: Returns API objects, replay-safe refunds, Store Credit, exchanges, a live catalog-to-preloaded-cart hand-off and paid upgrade exchanges. The merchant storefront owns the final cart and checkout. Returno adds versioned rules, visible recovery states, signed webhooks and no percentage surcharge on issued credit. Established platforms still have broader credential-proven ecosystems around WMS, ERP, accounting, CRM/SMS and installed-base evidence, so every sold connector is validated before launch.
DHL is supported directly. Sendcloud Returns API v3 adds the methods available on the merchant’s own Sendcloud account, including supported QR, service-point, pickup and international-return paths; manual label upload remains the fallback. Shopify executes native refunds and credit, while Stripe Checkout handles paid return fees and upgrade-exchange price differences.
The production architecture is designed for EU hosting and isolates every tenant with enforced row-level security. Data-access and erasure workflows exist. The final hosting region, backup path and DPA must be recorded in the customer order form; Returno does not claim SOC 2 Type II certification today.
Returno includes a Shopify connector with verified webhooks and rate-limited API access, but it is a standalone returns platform. Your return data lives in Returno, with API keys and webhooks for the rest of your stack.
Self-service billing and cancellation are not automated yet. Pilot and production terms are agreed explicitly before activation, so price, term and cancellation conditions are clear before any charge.